Every business strives to do the best possible job acquiring and keeping customers. Doing those two things consistently, and doing them better than the competition, is no small challenge. Yet, many businesses lose customers every day through the simple act of putting them on hold. This is an entirely preventable source of customer dissatisfaction.
The best way to eliminate hold time is to add call-back functionality to your call center. Call-backs improve customer satisfaction and reduce churn by:
• Making the call center experience more enjoyable.
• Reducing abandonment rates.
• Converting more web and mobile visits into calls.
Traditionally, call-back solutions have been expensive and difficult to deploy. Today, Fonolo offers a cloud-based call-back solution that is quick to deploy, and very affordable. Continue reading