Want some compelling reasons to invest more in your customer service efforts? How about some great facts to help you map out your customer experience strategy?
Maybe you’re just interested in the latest trends and statistics. Don’t worry, you’ve come to the right place.
Here are the 10 most useful customer service infographics I’ve ever come across that I hope you will find useful.
1. The State of Customer Service
My Favorite Statistic:
86% of consumers have quit doing business with a company over a bad customer experience.
Source: Click Software
2. Why The Call Center Won’t Go Away
My Favorite Statistic:
79% of consumers still prefer to use the telephone to interact with a customer service center.
Source: Zendesk
3. The Incredible Influence of the Social Customer
My Favorite Statistic:
21% of social customers will spend more for excellent service vs 11% of non-social customers.
Source: Parature
4. What Do Customers Hate Most About Bad Customer Service
My Favorite Statistic:
52% of unsatisfied customers spread the word about the bad service they received.
Source: Zendesk
5. The Ultimate Customer Experience
My Favorite Statistic:
97% of respondents say an online experience influenced whether they would buy a product or service from a brand.
Source: Econsultancy
6. Support Gets Social
My Favorite Statistic:
62% of consumers have used social media for customer service issues.
Source: Zendesk
7. The Mobile Advantage
My Favorite Statistic:
72% of consumers have a more favorable view of a company if they have a customer service app.
Source: Nuance
8. How to Calculate Customer Lifetime Value
This infographic shows you how to calculate customer lifetime value with a step-by-step example for Starbucks Coffee.
9. Choosing The Right Social Media Platform for Your Business
My Favorite Takeaway
Twitter is a secret weapon for customer service, with brands like Jetblue and Comcast using it to publicy address customer concerns.
Source: Zintro
10. Top 25 Most Influential in Customer Service
A great collection of 25 influential people in the customer service space. I highly recommend following these thought leaders on social channels like Twitter, and interacting with them through their blogs.
Source: MindTouch
TOP 10 CUSTOMER SERVICE TRENDS FOR 2012
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This is an excellent article. Thank you for sharing it with us.
All the best,
Greg
It's a fun way to digest what would otherwise be rather dry information. I think many web sites could benefit from you're talent to harness interest.
Thanks
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