Don’t let the holiday season go by without seizing this golden opportunity to show customers how your organization delivers a superior customer experience!
Here are 5 things you can do this season to maximize your customer service.
1) Improve your Self-Service Support
It’s no surprise that customer self-service continues to grow in popularity given its relative ease, speed and cost-effectiveness. According to Zendesk, 67% prefer to help themselves when given the opportunity.