SLAs For Today’s Contact Center
If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...
Ready to level up your contact center team? Improving call center agent performance can seem overwhelming,...
Executives and managers know that contact center goal-setting helps usher in progress and bring about positive...
Call centers are at the heart of modern customer service and that makes active listening an...
Call-backs are a game-changer for contact centers dealing with an influx of inbound calls. But did...
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
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