Why Call-Back Algorithms and Estimated Wait Times Fail
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call-backs are an excellent tool that can benefit both customers and businesses - when they're designed...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
In the world of contact center metrics, service level has always held a special place. This...
As the contact center continues to evolve, it’s important to take a step back and evaluate...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
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