How Your Mobile App Can Eliminate Customer Service Disasters
In case you’ve been living on an island in Tahiti, with no communication to the outside...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
In case you’ve been living on an island in Tahiti, with no communication to the outside...
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts...
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
Telecom companies conduct themselves differently from most other companies. The perception is that since they provide...
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
Last week's webinar drew record crowds, and for good reason: it was focused on a very...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
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