Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Text-based communication plays a growing role in customer service. There are several big questions around how...
The traditional call center is used as a central hub for consumers to call agents regarding...
The best way for a call center to stand out as a leader is through the...
With the end of the year approaching, the predictions are rolling out! Last week, we were...
Given the "multi-channel" future of customer service, you might think that the voice channel is losing...
Multi-channel call centers are getting more and more common. Today’s customer wants to reach you through...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
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