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Step 1 of 5: Getting Started With Fonolo is Easy!
In just a few minutes, you'll be able to see a "visual map" of the options in your company's phone menu and create a "call widget" that allows callers to navigate through your phone system in one click. You'll also generate a mobile-style preview that you can access through a smartphone or web browser. But first, we'll need some basic info.
So we know who you are.
We'll use this to show you what the widget will look like on your site. (Most people choose their company's home page.)
Must be a North American direct-dial number. (For numbers outside the US and Canada, contact us.) If your phone number isn't found in our database, you can continue building your widget today using one of our sample IVRs, until your phone menu is added to our system.
To see your existing Widget Preview, hit the Preview button now, or Continue to create a new one.
Sorry! We were not able to find in our database, but we've added it to our system to be scanned.
For now, you can use a sample IVR to create a call widget and experience all of Fonolo's features. When your IVR has been scanned, we'll send you a note so you can connect it to your trial.
Step 2 of 5: Mapping "Call Buttons" to Your Phone Menu
Drag and drop options from your IVR onto the call widget to create "call buttons" that can be used to skip through your IVR. If your company's phone menu doesn't appear here, please select one of the sample IVRs from the drop-down menu.
Visitors to your site will activate the Fonolo trial widget by clicking on a tab that appears on the side of the web page. Call widgets can be also embedded in any page and customized in many ways.
By adding Fonolo as a new "front end" to your call center, you automatically gain access to powerful features like:
Hold-For-Me / Scheduled Call-Backs
Your callers will never have to wait on hold again! Instead, they'll get a call-back when the next agent is available. We also allow scheduled call-backs which can make your call center more efficient by shifting calls to off-peak periods.
Pre-Call Questions
Dramatically reduce the time your agents spend on each call by collecting key information (e.g. account numbers, reference numbers) before the call. That way, agents can get right down to business when connected to callers. All your existing CTI and "screen pops" will be unaffected.
Post-Call Surveys
The best way to get feedback on your call center is to ask questions immediately after the call, when the experience is still fresh in the mind of the caller.
All of these features are fully configurable at Fonolo's convenient customer portal. Fonolo's cloud-based approach makes it quick and painless.
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