InsideCTI: “Fonolo goes for the Kill.”

“After stealing the hearts of smartphone users who hate IVR menus, Fonolo will attempt to wow enterprises with its software-as-a-service (Saas) solution…. Virtual queuing, pre-call questions, post-call surveys, and zero integration — these are terms that I’ve heard over and over again in my contact center projects. I’ve been in the industry for over ten years, and I am still hearing about these things! So yes, there’s definitely room for disruption and innovation…”

Read full article here.