InsideCTI: “Gloves come off in virtual queuing niche.”

“It’s a world of cloud computing, Web 2.0, and smartphones. Savvy entrepreneurs are looking at Virtual Queuing in a different light and making it sexy again. VHT, LucyPhone, and Fonolo all aim to improve the customer service experience, but there is clearly a distinction. I believe it is this: Is the solution right in front of the user? If not then I’m afraid it’s part of the problem, especially in a today’s world where user experience is being transformed.”

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