Join us for a webinar on June 23rd @ 2pm
Register today !
How smart phones will drive the future of the call center experience
Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/622487566
| The rapid rise of the smartphone represents a tremendous opportunity for companies to improve their call center experience. This powerful platform can be used to fix flaws that have annoyed callers for decades: navigating phone menus, waiting on hold and repeating information to agents unnecessarily. These flaws not only frustrate customers, but also raise costs in the call center.
Many companies have already released smartphone applications for their customers. Sadly, most of these apps miss the opportunity altogether: Their “contact us” section does nothing more than list a phone number! The key to realizing the potential of this new platform is to use the mobile device to present an intelligent visual interface as the front-end to the call center. Fonolo has pioneered an approach that accomplishes this with no infrastructure changes required. Join this webinar to see this solution at work and find out how it can delight your callers while delivering a positive ROI for your call center. |
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