Times Gazette: “To talk, or not to talk?”

Fonolo is a service which allows [consumers] to navigate through the voice-mail menus for various large companies online… Fonolo makes the call, goes through the various menu options, and then calls once it’s gotten to the right point in the menu… The service is free; Fonolo makes its money by offering its services to businesses to try to make their customer service experience more user-friendly.

Read full article here.