Deep Dialing
Tired of hearing "press 1 for this and 2 for that"? How about "Please listen carefully as our menu has changed"? Well, no longer.
Fonolo has mapped out the phone menus of hundreds of large companies, so you can navigate them visually and skip the phone menu.
How do you use it? At Fonolo.com, pick the company you need, scan through their phone menu visually, and click the spot you need to call. Fonolo will automatically dial, navigate their menu and then ring your phone. When you answer, you will be connected to the right spot in the menu. We call that "Deep Dialing". You'll call it smart.
Fonolo also offers one-click calling to frequently called "Common Actions" for most companies.
Quick Tones
The next time a phone system asks you to "please enter your account number", you'll be able to do it in one click.
First, add numbers that you frequently use during a call (account numbers, frequent flyer number, PINs) to your Quick Tones list. Then, when you are on a call, just click the appropriate Quick Tone and Fonolo will send a series of tones to the company's phone system, as if you had pressed the numbers yourself.
Intelligent Call History
There's now a better way to keep track of your calls. Fonolo takes the concept of "call history" to the next level.
- Fonolo's call history remembers where you called inside a phone menu, rather than just the phone number itself. Add your frequent calls to the bookmark list and they will always be one click away.
- Fonolo organizes all of the calls you make to a given company in one place, regardless of the phone you called from.
- Fonolo lets you record calls and add notes to the call. (Don't worry: Recordings are only made if you choose to enable that feature.)
Create a Fonolo account today
Although you can Deep Dial any company from our front page, you will need to create an account to experience the full benefits of Fonolo. (It's free!) Having an account lets you create bookmarks, add Quick Tones, record calls and add notes to your calls.
How does it work?
We've built revolutionary technology that "spiders" the phone system, much like a web search engine spiders the web. Our system dials companies, navigates their menus and uses a combination of speech recognition, signal processing and human editing to maintain a map of "phone space".
Since phone menus can change at any time, we continually spider each company to keep the database current. This is a very challenging technical problem (that we've protected with patents) and it yields a data set that has never been built before.
Every time a user requests a "Deep Dial", we validate the entire path through the phone menu using this same technology. In real-time, we listen to audio from the call and use speech recognition to determine if it's a match to the information we have stored in our database. Our approach of "node validation" ensures that we always route customers to exactly the right spot in a company's phone menu.