RBC is among the world’s largest banks with over 80,000 employees. In 2010, they implemented Fonolo to help boost employee productivity. By adding Fonolo to its internal helpdesk, RBC offered their employees one-click access to reach an agent which allowed them to focus on more important tasks.
Fonolo helped RBC:
One of the oldest credit unions in the State of California, 1st USCU engaged Fonolo in 2012 to improve the call center experience for their members. With minimal effort, 1st USCU added Fonolo’s call-back functionality to all three channels: web, mobile and phone.
“It was remarkable how easy it was to get Fonolo up and running. We’re thrilled to be offering this improved experience to our members.”
– Mark Edelman, VP Member Services
SiriusXM, Canada’s leading audio entertainment company, is serious about improving customer service. After deploying Fonolo in 2011, they received hundreds of compliments from customers who were thrilled about being able to reach an agent without waiting on hold.
Here’s what some of their customers are saying:
“It is so awesome not having to wait on hold! Every company should care about their customers this much! Great work SIRIUS.” – Veronica B., Toronto
“Great customer service. I will recommend SIRIUS to others based on my experience today.” – Matt B., Calgary
As one of the largest leisure travel companies in the US, WTH operates a portfolio of world-class brands that include: Cruises.com, Orbitz Cruises, Priceline Cruises, and more. Customers can book 24/7 on their user-friendly websites and through their call center of travel experts.
In 2012, their mission to “deliver a remarkable experience”, led them to deploy Fonolo on their reservation systems in order to increase travel bookings.
Thomas Cook is one of the world’s leading leisure travel groups. With annual sales of £9.5 billion and 23 million customers, it is number one or two in all its core markets. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).
In 2012, Thomas Cook implemented Fonolo as part of its mission to deliver exceptional customer service. Visitors to their website can now speak to a reservation specialist at any point during the booking process with a single click – and no waiting on hold.
Allstream is a Canadian leader in IP communications with 2,500 employees, 600,000 customer connections and a nationwide fiber-optic network. In 2012, Allstream deployed Fonolo’s mobile solution to boost employee productivity in the field. They enabled field technicians to reach the support center with just one click, eliminating hold time during client visits.
“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”
– Kent McInall, Director of Service Activation & Assurance
Optus is an Australian leader in integrated communications – serving over ten million customers each day. The company provides a broad range of communications services including mobile, national and long distance services, local telephony, business network services, Internet and satellite services, as well as subscription and internet television.
With a mandate focused on delivering superior customer experience and reducing support costs, Optus implemented Fonolo in 2011 and achieved an immediate ROI.
VoIP Supply is North America’s leading VoIP solutions provider, having served 100,000 customers worldwide since 2004. Their promise to deliver a “remarkable experience with each interaction” led them to implement Fonolo in 2011. Prospective customers are now able to reach a sales representative – without having to navigate phone menus or wait on hold.
“We have been very pleased with the results that we have experienced using Fonolo.”
– Benjamin P. Sayers, Chief Executive Officer, VoIP Supply, LLC
Companies of all sizes use Fonolo to deliver the ultimate call center experience.
Fonolo’s cloud-based solutions improve the way call centers interact with their customers by replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent while eliminating hold time.