Meet the Team

Shai BergerShai Berger

Co-founder, Chief Executive Officer

Before co-founding Fonolo, Shai was at Keynote Systems (NASDAQ: KEYN), where he led the team responsible for Streaming Perspective, the industry standard for streaming performance measurement.

Shai led the Streamcheck team as co-founder and CEO until its acquisition by Keynote. By selling hosted services to companies like Microsoft, AOL, Akamai, Viacom and BBC, he got the company to profitability while defying the high-tech slump of 2001. Along the way, Streamcheck established the industry standard for measuring streaming media, used to this day by Microsoft to certify its hosting partners.

Shai was recently named one of the "Top 10 Influencers in VoIP" by Focus.com and, earlier, one of the "Most Influential People in Streaming" by Streaming Media Magazine. His writing appears in several books including the "Streaming Media Bible".

Shai has a degree in Engineering Physics from Queen's University and a Master's degree in Applied Science from the University of Toronto.

 

Jason BigueJason Bigue

Co-founder, Chief Operating Officer

Jason was co-founder and Vice President of Operations at Streamcheck where he led the effort to build a global network for real-time measurement of streaming media (the first of its kind).

After Streamcheck was acquired by Keynote Systems, Jason coordinated the technical integration with Keynote's network of 2400 measurement computers in 160 cities. He took over management of the streaming group in 2005 and oversaw 30% revenue growth over the subsequent year.

Jason was a founding member and consultant for the ISIS Technology Research Center (part of the Canadian "Centres of Excellence"), where he oversaw the commercialization of several research projects in the field of fiber optics. Subsequently, he worked on some of the earliest optical networking devices at ElectroPhotonics (acquired by JDS Uniphase).

Jason has a degree in Engineering Physics from Queen's University and a Master's degree in Applied Science from the University of Toronto.

 

Mike PultzMike Pultz

Chief Technology Officer

Prior to joining Fonolo, Mike spent several years as Director of Network Operations at Uniserve Communications Corp (TSX: USS), one of Canada's largest ISPs with over 120,000 subscribers. He led the design and management of their consumer ADSL, Dial-up, Web Hosting, Co-Location, and VoIP products. His vast experience and knowledge in web technologies, telephony, network and database design, drove the company forward through dozens of acquisitions and new product launches, resulting in a near doubling of their consumer base.

Mike was a technology advisor for the Uganda FreeMAN project, which, in co-operation with the Uganda Investment Authority, aimed to provide free public wifi access to major centers in Uganda.

Mike holds certifications from Cisco (CCNP), Oracle (OCP) and Microsoft (MCSE). He is a contributing member of several open source communities including PostgreSQL, PHP, MySQL and FreeBSD.

 

Chris McLeanChris McLean

Director of Sales

Chris has over ten years experience in software sales, with time spent building an account development team, an inside sales team and mentoring a growing enterprise field sales team. Prior to joining Fonolo, Chris was a Senior Security Sales specialist at Watchfire (an IBM company) where he helped integrate the newly acquired Watchfire sales team into the larger IBM Rational sales process.

Chris has the ability to focus on customer needs and requirements, and has successfully helped companies of all sizes achieve their goals both on a technology and business level. With his attention to customer service, Chris will drive the Fonolo sales team to excel in providing a value filled process centered on clients success.

 

Xania KhanXania Khan

Director of Communications

Prior to joining Fonolo, Xania spent three wonderful years as the Editor-in-Chief and Brand Director of two national magazines, where she oversaw the entire editorial operations and multi-channel marketing campaigns. With over ten years of experience as an on-air-radio personality/show producer and national columnist for the Toronto Sun, 24 Hours and Sway Magazine, Xania's editorial leadership results in compelling marketing initiatives and engaging story ideas.

Parlaying her passion for business and media arts, Xania is charged with the design and execution of Fonolo's integrated communications strategies.

 

Omar ZaibakOmar Zaibak

Marketing Manager

Omar is a seasoned professional when it comes to growing and developing the success of technology startups. Having managed the marketing strategy for Customer1, a provider of CRM and customer support software for contact centers, Omar brings a wealth of insight and knowledge to Fonolo.

His innovative go-to-market strategies include demand generation, content development, search engine marketing, social media, branding, and web analytics. He has a deep working knowledge of the call center industry and customer experience management.

Omar has a degree in electrical engineering from the University of Toronto and is pursuing his MBA in the management of technology and innovation at Ryerson University.

 

Board of Directors

Shai Berger (See above)

 

Jason Bigue (See above)

 

Terry Libin

Mr. Libin is an active board member of Absolute Software (TSX: ABT) which is the leader in Computer Theft Recovery, Data Protection and Secure Asset Tracking solutions. With over two million subscriptions currently under contract, Absolute Software provides individuals and organizations of all types and sizes with solutions to manage regulatory compliance, data protection and theft recovery. Mr. Libin is also the founder and president of Highfield Development, a Canadian real estate development company.

 

Paul Russo

Dr. Russo was the founder of Genesis Microchip (NASDAQ: GNSS) and served as CEO, Director and Chairman. Under his leadership, Genesis grew to become a leading fabless semiconductor supplier, eventually being acquired by ST Micro (Europe's largest semiconductor manufacturer).

Before Genesis, Dr. Russo served as General Manager of GE's Microelectronics Center. He served as a director of several private companies including RocketChips (acquired by Xilinx), Sensium Technologies (acquired by AVNA) and ATMOS Corporation (acquired by MOSY). He served as an outside director of ATI Technologies until its acquisition by AMD in 2006.

Dr. Russo has a degree in Engineering Physics from McGill University, and a Ph.D. in Electrical Engineering from U C Berkeley. He holds six U.S. patents, is a Fellow of the IEEE and has received numerous industry awards, including the IEEE Centennial Medal.

 

Step 1 of 5: Getting Started With Fonolo is Easy!

In just a few minutes, you'll be able to see a "visual map" of the options in your company's phone menu and create a "call widget" that allows callers to navigate through your phone system in one click. You'll also generate a mobile-style preview that you can access through a smartphone or web browser. But first, we'll need some basic info.

  1. So we know who you are.
  2. We'll use this to show you what the widget will look like on your site. (Most people choose their company's home page.)
  3. Must be a North American direct-dial number. (For numbers outside the US and Canada, contact us.) If your phone number isn't found in our database, you can continue building your widget today using one of our sample IVRs, until your phone menu is added to our system.
To see your existing Widget Preview, hit the Preview button now, or Continue to create a new one.
Preview
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Checking the Fonolo IVR database for the number .

Sorry! We were not able to find in our database, but we've added it to our system to be scanned.

For now, you can use a sample IVR to create a call widget and experience all of Fonolo's features. When your IVR has been scanned, we'll send you a note so you can connect it to your trial.

Continue

Step 2 of 5: Mapping "Call Buttons" to Your Phone Menu

Drag and drop options from your IVR onto the call widget to create "call buttons" that can be used to skip through your IVR. If your company's phone menu doesn't appear here, please select one of the sample IVRs from the drop-down menu.

    No Nodes found in database for selected tree.

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Step 3 of 5: Basic Appearance

Every element of the Fonolo widget is configurable through our web interface. But for now, let's keep things simple! Just choose a title and theme.

Widget Title


Widget Color Theme
Try this live demo!

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Step 4 of 5: Tab Configuration

Visitors to your site will activate the Fonolo trial widget by clicking on a tab that appears on the side of the web page.
Call widgets can be also embedded in any page and customized in many ways.

Tab Label


Tab Position

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Step 5 of 5: Advanced Features

By adding Fonolo as a new "front end" to your call center, you automatically gain access to powerful features like:

Hold-For-Me / Scheduled Call-Backs
Your callers will never have to wait on hold again! Instead, they'll get a call-back when the next agent is available. We also allow scheduled call-backs which can make your call center more efficient by shifting calls to off-peak periods.

Pre-Call Questions
Dramatically reduce the time your agents spend on each call by collecting key information (e.g. account numbers, reference numbers) before the call. That way, agents can get right down to business when connected to callers. All your existing CTI and "screen pops" will be unaffected.

Post-Call Surveys
The best way to get feedback on your call center is to ask questions immediately after the call, when the experience is still fresh in the mind of the caller.

All of these features are fully configurable at Fonolo's convenient customer portal.
Fonolo's cloud-based approach makes it quick and painless.
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You're all Set!

Until Fonolo scans your IVR at , the call widget will continue to use the sample IVR you selected.

To be notified when your actual IVR has been scanned, please let us know where to contact you. (This step is optional.)




Register
Thank you. We will contact you at when your phone menu is ready.

Your new Fonolo Preview is available here: http://fonolo.com/blah

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