Mission
As consumers we are all too familiar with the flaws in the current system of calling large companies to speak to a customer service representative. Frustrating phone menus, waiting on hold, endless transfers between agents and repeating information you've already punched in are, unfortunately, the industry standard.
In 2007, we developed ground-breaking technology that automatically maps any set of phone menus. We started building a database of these phone menus, which has now grown to over 500 North American enterprises.
In 2008, we launched a consumer service that turns any phone menu into a visual interface, enabling callers to navigate those phone menus visually from their browser or mobile phone, select any point, and then be connected directly to the person they need. That service has since won many awards from the industry and accolades from the press. More importantly, it has routed millions of minutes of calls on behalf of consumers.
Along the way we learned a lot about connecting callers with companies. Consumers told us what frustrated them. Companies told us what features they would love to have. Companies also told us why, in so many cases, their hands are tied.
So, in 2009 we created the Fonolo Enterprise Solution which takes a radically different approach from anything the industry has seen before. It is an approach that doesn't require any changes to existing phone systems. It will delight customers from the browser or smartphone and will deliver bottom-line results in terms of cost reductions and gains in customer goodwill.
Fonolo is headquartered in Toronto, Canada with satellite offices in Ottawa, Canada.
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