Show your customers that you respect their time. Offer to call them back when an agent is free.

Nobody likes waiting on hold. Long queue times result in a high rate of abandoned calls, repeat call attempts, customer dissatisfaction and increased telco costs. The system of placing callers "on hold" is an unfortunate remnant of the way the phone system was designed decades ago. It is a very poor use of resources: the caller pays for his phone time while the company pays to keep a line open.

Virtual queuing is the concept of getting the company to call the customer back when the next agent is available. Despite its obvious appeal, virtual queuing is still not very common. There have been solutions on the market for many years but their deployment has been hampered by the fact that they require integration with the call center, which is costly and time consuming. Fonolo's "Hold For Me" feature is different.

Fonolo does not require any changes to infrastructure and no hardware or software needs to be installed at the call center. Instead, we deliver virtual queuing as an integrated part of our visual experience via a web or mobile widget. Inbound calls from Fonolo will appear to your call center as a regular phone call, and will join the agent queue as any regular call would. When your agent answers, Fonolo will call back the customer and connect him to the agent seamlessly.

In other words, Fonolo can eliminate hold time for your customers in a way that is completely transparent to your existing infrastructure.

"One of the biggest challenges facing any contact center is minimizing the hold time for callers ... Virtual queuing really is win-win technology, as it makes contact centers more productive and effective, and it addresses a major shortcoming of the end user experience."
- Jon Arnold, Industry Analyst

Step 1 of 5: Getting Started With Fonolo is Easy!

In just a few minutes, you'll be able to see a "visual map" of the options in your company's phone menu and create a "call widget" that allows callers to navigate through your phone system in one click. You'll also generate a mobile-style preview that you can access through a smartphone or web browser. But first, we'll need some basic info.

  1. So we know who you are.
  2. We'll use this to show you what the widget will look like on your site. (Most people choose their company's home page.)
  3. Must be a North American direct-dial number. (For numbers outside the US and Canada, contact us.) If your phone number isn't found in our database, you can continue building your widget today using one of our sample IVRs, until your phone menu is added to our system.
To see your existing Widget Preview, hit the Preview button now, or Continue to create a new one.
Preview
Continue

Checking the Fonolo IVR database for the number .

Sorry! We were not able to find in our database, but we've added it to our system to be scanned.

For now, you can use a sample IVR to create a call widget and experience all of Fonolo's features. When your IVR has been scanned, we'll send you a note so you can connect it to your trial.

Continue

Step 2 of 5: Mapping "Call Buttons" to Your Phone Menu

Drag and drop options from your IVR onto the call widget to create "call buttons" that can be used to skip through your IVR. If your company's phone menu doesn't appear here, please select one of the sample IVRs from the drop-down menu.

    No Nodes found in database for selected tree.

Back Next

Step 3 of 5: Basic Appearance

Every element of the Fonolo widget is configurable through our web interface. But for now, let's keep things simple! Just choose a title and theme.

Widget Title


Widget Color Theme
Try this live demo!

Back Next

Step 4 of 5: Tab Configuration

Visitors to your site will activate the Fonolo trial widget by clicking on a tab that appears on the side of the web page.
Call widgets can be also embedded in any page and customized in many ways.

Tab Label


Tab Position

Back Next

Step 5 of 5: Advanced Features

By adding Fonolo as a new "front end" to your call center, you automatically gain access to powerful features like:

Hold-For-Me / Scheduled Call-Backs
Your callers will never have to wait on hold again! Instead, they'll get a call-back when the next agent is available. We also allow scheduled call-backs which can make your call center more efficient by shifting calls to off-peak periods.

Pre-Call Questions
Dramatically reduce the time your agents spend on each call by collecting key information (e.g. account numbers, reference numbers) before the call. That way, agents can get right down to business when connected to callers. All your existing CTI and "screen pops" will be unaffected.

Post-Call Surveys
The best way to get feedback on your call center is to ask questions immediately after the call, when the experience is still fresh in the mind of the caller.

All of these features are fully configurable at Fonolo's convenient customer portal.
Fonolo's cloud-based approach makes it quick and painless.
Back Next

You're all Set!

Until Fonolo scans your IVR at , the call widget will continue to use the sample IVR you selected.

To be notified when your actual IVR has been scanned, please let us know where to contact you. (This step is optional.)




Register
Thank you. We will contact you at when your phone menu is ready.

Your new Fonolo Preview is available here: http://fonolo.com/blah

Share this URL with anybody you want. You can make changes by hitting the "Back" button below, or by visiting the preview URL and clicking the "Edit" button.

Back Preview