The frustrations are all too familiar: aggravating phone menus, waiting on hold, transfers between agents, repeating info unnecessarily.
Every day, millions of people make calls to large companies — banks, airlines, mobile carriers, etc — to speak to a customer service representative. For consumers, these calls amount to a dreaded chore and a considerable loss of time. For companies, these calls can translate into frustrated unhappy customers and billions of dollars of annual operating costs.
As consumers, we are all too familiar with the flaws in the current system: Frustrating phone menus, waiting on hold, endless transfers between agents and repeating information you've already punched in.
As an organization, you're all too familiar with the consequences of these flaws: Increased handle times, unresolved calls, increased telco costs and unhappy customers.
This is the old way of doing business. We offer you a new way.
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Fonolo bridges the gap between the tired voice interface and today's web-centric world.
- InsideCTI
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Music to your ears.
- ZDNet
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Fonolo solves a problem that we all have, is something that is almost universally hated and which we all thought, up until now, was an evil that simply must be endured. The endless misery dished out at the hands of IVR systems all over the planet.
- GTDtimes
