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Datasheets
Fonolo Overview
Fonolo is the most convenient way to connect customers with your call center, regardless of where the conversation begins.
Adding Call-backs to your Call Center with Fonolo
Offer a call-back so your customers never wait on hold again, via web, mobile or IVR/ACD.
Fonolo In-Call Rescue
Rescue customers who are waiting on hold by offering a call-back from the next available agent.
Fonolo Call-back for Employee Support
Connect employees to your support center with one click and boost productivity.
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Whitepapers
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Top 10 Customer Service Trends for 2013
Learn how new technologies, empowered consumers, and a difficult economic climate are creating new opportunities and challenges for organizations.
Top 10 Call Center Trends 2013
Discover how emerging technologies, changing consumer behaviors, and fierce competition present new challenges and exciting opportunities for managers.
Connecting your Call Center to the Smartphone Revolution
Delivering a first-class experience to smartphone users can mean the difference between keeping or losing a customer. Learn how smartphones will drive the future of the call center.
Customer Loyalty in the Era of Social Media
Companies cannot afford to entirely avoid social media. Learn how your call center can make the most of social media opportunities and manage the risks.
5 Major Ways Social Media has Changed Contact Centers
Social media is having an increasing effect on customer service. Learn how this small and powerful channel is impacting call centers.
25 Social Media Statistics for the Call Center
Social media allows you to connect, engage and interact with customers like never before. This eBook covers 25 powerful social media statistics for your call center to consider.
50 Customer Service Stats, Trends, & Quotes for Social Media
Customer service organizations face many hurdles in using social media as a support channel. This eBook provides the latest social customer service stats, trends and quotes.
Eliminating Top Call Center Complaints
Learn how your call center can eliminate complaints related to waiting on hold, navigating phone menus and repeating information to agents.
6 Steps to the Ultimate Social Contact Center
Social media is changing the way you interact with consumers. Learn how you can build a great social contact center in 6 easy steps.
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Success Stories
1st United Services Credit Union
Learn how a credit union improved the call center experience and generated $1.2M in new loans.
Optus
Learn how a major mobile carrier reduced cost-per-call by 14%.
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Videos
Introduction to Fonolo
Introduction 3:31
Fonolo CEO at Enterprise Connect
Enterprise Connect 4:42
Fonolo CEO Interviewed by TMC
TMC 8:49
Fonolo CEO at IT Expo
IT Expo 6:22
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Webinars
ARCHIVES
3 Ways to Make Your Call Center the Star of Your Brand
April 25, 2013
Connecting your Call Center to the Smartphone Revolution
February 28, 2013
Top 5 Call Center Trends for 2013
January 31, 2013
3 Ways to Reboot Your Call Center
December 6, 2012
You Can’t Afford to Put Callers on Hold Anymore
November 1, 2012
3 Ways Smartphones Will Change Call Centers Forever
September 27, 2012
How to Solve 3 Major Customer Service Complaints
July 19, 2012
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Demos
Embedded Web Widget
Fonolo’s web widget can be added to your site with just two lines of code. It’s as easy as adding a Google map.
Overlay Web Widget
Making changes to the widget is easy, using Fonolo’s customer portal.
Mobile Applications
Fonolo can be integrated with your mobile application using our self-contained widget or through our full-featured mobile API.
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