Fonolo:
The Ultimate Call
Center Experience

Fonolo removes the barriers preventing your call center from reaching its full potential.

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Offer a call-back so your customers never wait on hold again

Respect your customers’ time. Fonolo is the most convenient way to connect customers with your call center, regardless of where the conversation begins.

Smart Dialing: Connect callers to the right agent every time. No more zero-outs.

Scheduled Call-Backs: Your callers choose a time that works best for them. Smooth out volume spikes at your call center.

Multi-Channel: Support your customers on their preferred channel: web, mobile or IVR/ACD.

Offer a call-back so your customers never wait on hold again
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Ask the right questions before the call so your agents resolve calls faster

Let your agents shine. With Fonolo, they focus on customer service, not collecting information.

Pre-Call Questions: Prepare agents with the exact information they need.

Profile Pass-Through: Save customers from repeating information from web and mobile sessions to your agents.

Agent Whisper: Don’t be constrained by your IVR or CTI. Ask any questions you want. Change them any time.

Ask the right questions before the call so your agents resolve calls faster
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Eliminate major call center complaints and protect your reputation

Customers are talking — are you worried? With Fonolo, your call center finally meets the expectations of demanding consumers.

Phone Menu Hell? Customers navigate your phone menu with one click.

Waiting on Hold? Customers can request a call-back instead.

Repeating Information? Prepare your agents, so callers won’t have to.

Eliminate major call center complaints and protect your reputation
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Connect employees to your support center with one click and boost productivity

Protect your most valuable asset — your employees’ time.

In the Office: Free your employees from waiting on hold. Let them focus on what’s important.

In the Field: Impress your customers. Field agents save time with easy mobile access to your help desk.

Connect employees to your support center with one click and boost productivity
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Offer an immediate call-back and get more visitors talking to your sales reps

Don’t let potential customers get away. Fonolo connects your visitors with a sales representative, when it matters most.

Invite to Talk: Convert more visitors into customers. Offer them a phone call and close the sale.

Escalate from Chat: Get them talking, not typing.

Pre-Call Questions: Sell more. Prepare sales representatives with the exact information they need.

Offer an immediate call-back and get more visitors talking to your sales reps
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Works with the call center you have today and the one you’ll have tomorrow

Be amazed at what your call center can do. Fonolo works behind-the-scenes to give your customers the service they expect … and deserve.

Cloud-Based: Secure and scalable. Nothing to install.

Fast and Flexible: Fonolo adapts to your existing call center. Get up and running in days!

Works with the call center you have today and the one you’ll have tomorrow
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Get feedback from callers the moment they hang up

Find out what they really think. Fonolo’s integrated call survey is the easiest way to get feedback while it’s fresh.

Increase Response Rates: Post-call surveys provide greater insight into caller satisfaction.

Instantly Update Surveys: Change questions or formats with a few clicks. You can’t do that with an IVR survey!

Get Immediate Feedback: React to issues as soon as they arise.

Get feedback from callers the moment they hang up
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Lower cost-per-call while improving the call center experience

The bottom line? Fonolo delivers an immediate, measurable ROI by removing the costs associated with major call center complaints.

Lower Handle Time: Collect relevant customer information before the conversation for faster call resolution.

Reduce Misnavigation: No more zero-outs! Get callers to the right destination every time with one-click access.

Eliminate Hold Time: Reduce telco costs and caller frustration.

Lower cost-per-call while improving the call center experience
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