Call-Back Solutions for the Call Center

3 Critical Contact Center Trends to Watch in 2018

January 25th at 2:00 PM ET / 11:00 AM PT

Secure your seat for the webinar!

This is the time for perfecting processes and technologies that are already hard at work. Learn the top contact center trends that you should act on this year.


We’ll talk about:

  • The End of On-Premise3 Critical Contact Center Trends to Watch in 2018
  • Phone Calls Are Essential
  • ChatBots Step Up to the Plate
  • Plus So Much More!

Who should attend:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience




Shai BergerShai Berger, Co-Founder and CEO, Fonolo



As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.