On-Demand Webinar:

3 Ways to Reboot Your Call Center

Faced with a dull and gloomy call center? This webinar outlines 3 easy steps on how to reboot your contact center, employees, and callers. Learn how a fresh outlook will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.

You’ll also hear from Allstream and how they were able to kill two birds with one solution. Kent Mcinall, Director Service Activation and Assurance, discusses how his employees feel when they are more efficient and the perception of clients during field visits.

 

We talk about: 

  • Brand Perception
  • Customer Loyalty
  • Employee Productivity
Who should watch: 
  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media