Call-Back Solutions for the Call Center

4 Contact Center Tips for Managing Spikes in Call Volume

On-Demand Webinar

Watch this informative webinar!
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In this one-hour webinar you’ll learn 4 tips that will help you to better manage call volume spikes and deliver uncompromised customer service.

 

 

We talk about:

  • How to Meet Rising Consumer Expectations4 Contact Center Tips for Managing Call Volume Spikes
  • Staying Focussed on the Right Metrics
  • Planning for the Worst
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

Speakers:

Shai Berger
Shai Berger, Co-Founder and CEO, Fonolo

As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.