Call-Back Solutions for the Call Center

4 Practical Ways to Drive Agent Engagement

On-Demand Webinar

Watch this informative webinar!

For agents to deliver their best, they need to feel engaged and dedicated to your organization. Learn how you can improve agent engagement!

 

We talk about:

  • How to Handle Customer Rage
  • Preparing for Evolving Expectations4 Practical Ways to Drive Agent Engagement
  • Providing Agents with the Tools for Success
  • How to Engage Agents
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media

Speakers:

 

David Tsang, Director of Customer Care, Elte 

 

David Tsang

ElteDavid is a seasoned customer care operations leader with proven success in building and managing complex support operations. In the past 18 years, David has held leadership roles in established and start-up organizations in the telecommunication, health care, retail and BPO space.

 

 

Anu Aduvala, Director of Customer Service, Toronto Parking Authority

 

Anu Aduvala

Toronto Parking AuthorityAnu is Director, Customer Service at the Toronto Parking Authority.  She has held sales, training and contact centre management positions at various organizations including Sysco Foods, Cooperators Insurance, WIND Mobile, Rogers Wireless and more.

 

 

Shai Berger, Co-Founder and CEO, Fonolo

 

Shai Berger

FonoloAs a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.