For agents to deliver their best, they need to feel engaged and dedicated to your organization. Learn how you can improve agent engagement!
We talk about:
Who should watch:
David Tsang, Director of Customer Care, Elte
David is a seasoned customer care operations leader with proven success in building and managing complex support operations. In the past 18 years, David has held leadership roles in established and start-up organizations in the telecommunication, health care, retail and BPO space.
Anu Aduvala, Director of Customer Service, Toronto Parking Authority
Anu is Director, Customer Service at the Toronto Parking Authority. She has held sales, training and contact centre management positions at various organizations including Sysco Foods, Cooperators Insurance, WIND Mobile, Rogers Wireless and more.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.