Call-Back Solutions for the Call Center

5 Best Practices for Deploying a Call-Back Solution

On-Demand Webinar

Watch this informative webinar!

Replacing hold-time with a call-back can be an extremely effective way to solve the major problems that negatively impact your call center (e.g. high abandon rates, spikes in call volume, high cost-per-call, low customer satisfaction).

 

In this one hour webinar you’ll learn the top 5 best practices your contact center should follow when implementing a call-back solution.

 

5 Best Practices for Deploying a Call-Back Solution

We talk about:

  • Acknowledging the problem
  • Infrastructure considerations
  • When – and how often – to make the call-back offer
  • Understanding your numbers & metrics
  • Agent preparation

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media


Shai Berger

Speaker: Shai Berger, CEO, Fonolo

 

Shai’s experience and accomplishments within the customer service and contact center industries have positioned him as a thought leader and innovator in the space.