Replacing hold-time with a call-back can be an extremely effective way to solve the major problems that negatively impact your call center (e.g. high abandon rates, spikes in call volume, high cost-per-call, low customer satisfaction).
In this one hour webinar you’ll learn the top 5 best practices your contact center should follow when implementing a call-back solution.
We talk about:
Who should watch:
Speaker: Shai Berger, CEO, Fonolo
Shai’s experience and accomplishments within the customer service and contact center industries have positioned him as a thought leader and innovator in the space.