Contact centers are realizing the importance of OCR, but can’t find ways to master this critical metric. In this webinar you’ll learn how to properly deliver, measure, and improve OCR.
We talk about:
Who should watch:
Andrea Pow, SVP of Client Advocacy, SQM
Andrea brings over 10 years of experience in customer relations and training development. This includes R&D of new certification programs, developing industry specific training, and managing quality control.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.