Call-Back Solutions for the Call Center

On the Horizon: Customer Service Trends in 2019

7 trends that will dramatically affect the success of your support team.

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It’s a challenging time for customer service executives. Customer expectations are higher than ever … and competition is stiff. Roughly 82% of customers are willing to leave a brand because of poor customer service.
 
In this report, we set out to provide customer support executives with the insights they need to meet the expectations of their customers in 2019 (and beyond).
 
The Top Customer Service Trends to Watch in 2019

 
What’s Inside:
 
• 2019: A Voice Odyssey

• The Bionic Agent
• The Hitchhiker’s Guide to Personalization
• The Cloud Awakens
• The Fifth Element
• Planet of the Chatbots
• Social Media Strikes Back