Call-Back Solutions for the Call Center

78% Reduction in Abandon Rates – Find Out How it Happened

On-Demand Webinar

Watch this informative webinar!

More and more, contact centers are realizing the detrimental effect that hold time is having on their service levels, abandonment rates, and the overall customer experience. Fortunately, there are ways to fix this problem.

 

In this one hour webinar you’ll learn how American Bar Association reduced abandon rates by 78%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

 

We talk about:78% Reduction in Abandon Rates – Find Out How it Happened

  • Managing Spikes in Call Volume
  • How to Reduce Abandonment RatesRegister Now
  • Improving Service Levels
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

 

Speakers:

Shai Berger


Shai Berger

Co-Founder and CEO, Fonolo

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Chris Gloede


Chris Gloede

Chief Marketing Officer, American Bar Association

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