More and more, contact centers are realizing the detrimental effect that hold time is having on their service levels, abandonment rates, and the overall customer experience. Fortunately, there are ways to fix this problem.
In this one hour webinar you’ll learn how American Bar Association reduced abandon rates by 78%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.
We talk about:
Who should watch:
Co-Founder and CEO, Fonolo
Chief Marketing Officer, American Bar Association