Offer a call-back so your customers never wait on hold again.
Respects your customers’ time. Fonolo is the most convenient way to connect customers with your call center, regardless of where the conversation begins.
Fonolo: Call-Back Software for the Call Center
Fonolo removes the barriers preventing your call center from reaching its full potential.
Companies pay a premium to accept toll-free calls. Call-backs allow a company to make cheaper outbound calls. This is more relevant for smaller companies.
A company can offer you a call-back as an alternative to keeping you on hold. They can give you the option to get the call when the next available agent is free, or in a time window you specify. (If it’s the latter, we call it a “scheduled call-back.”)
This is the most powerful of the three, but used the least. Call-backs provide a way to tie a more advanced interface like the web or smartphone to a standard phone-call, which is plagued with a very poor interface (no visual display and only a 12 button keypad). For example, you could use the web interface to answer questions that the agent will need before the call. Or, if you are already logged in to a company’s website, the agent can skip the chore of asking security questions.
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