The awards program recognizes companies who demonstrate excellence in customer service for the call center.
Companies were selected based on the cumulative amount of customer hold time saved according to data collected by Fonolo.
Now in its fourth year, Fonolo’s Customer Experience Awards are a source of excitement and great pride for us. The 2019 recipients have outdone themselves, going above and beyond to eliminate hold time and give precious minutes back to their customers with our cloud-based call-back technology. Join us in applauding and recognizing their exceptional work, day in and day out.
– Shai Berger, CEO, Fonolo
Reliance Home Comfort is one of Canada’s largest providers of heating, cooling, water heaters, water purification, plumbing and protection plans and is trusted by more than 1.8 million homeowners, businesses, and builders across Canada.
At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.
– Leanne Park, Director, Contact Centers and Sales
American Bar Association is one of the largest voluntary professional membership organizations in the world, with more than 400,000 members.
The American Bar Association’s Service Center delivers value-added services to our members and customers with exceptional attention to quality assistance on a consistent basis. Our work with Fonolo has helped us maintain our high standard of service by eliminating hold times and offering callers the option to receive a callback when a representative is available to help. We look forward to continued success with this important feature and appreciate being honored by Fonolo.
– Joani Holmes, Director, ABA Service Center