The awards program recognizes companies who demonstrate excellence in customer service for the call center.
Companies were selected based on the cumulative amount of customer hold time saved according to data collected by Fonolo.
The awards season is always an exciting time for us. Each year we are thrilled to acknowledge eminent recipients for their commitment to outstanding CX. This year is no different. With Fonolo’s pivotal cloud-based call-back technology, the 2018 recipients have gone above and beyond in eliminating hold time while giving precious time back to their customers. Join me us in applauding their exceptional work.
– Shai Berger, CEO, Fonolo
First Bank is a family-owned business that offers the stability and experience with long-term planning that helps businesses and the communities in which they operate grown and thrive.
The client experience is one of our key performance indicators. Waiting on hold certainly creates a negative experience we prefer to avoid, but when it does happen we appreciate the safety net Fonolo provides. We have received positive feedback from our clients about this newly implemented alternative to waiting on hold.
– Jeff Yielding, VP of Client Contact Center, First Bank
PFS is a Global Commerce Operations Partner with solutions spanning branded fulfillment services, high-touch customer care, fraud management offerings, and more.
We take great pride in providing a world-class customer experience through our global contact centers. Fonolo’s advanced technology gives us the flexibility needed during high-volume periods to improve service levels and give precious time back to customers. We are honored to receive this award and look forward to continued success with Fonolo.
– Zach Thomann, SVP and PFS General Manager