Call-Back Solutions for the Call Center

Behind the Curtain: Demystifying AI and NLP [Live Discussion]

On-Demand Google Hangout

Watch this panel discussion!
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There is no doubt that artificial intelligence (AI) and natural language processing (NLP) technologies will play an important role within the customer service industry in the years and decades ahead. Watch the discussion as our expert panellists peek behind the curtain and demystify both AI and NLP.


We talk about:

  • Artificial Intelligence
  • Natural Language Processing
  • What the Future Holds
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience


The Panelists:
Tobias Goebel Tobias Goebel

Vice President Product Marketing
Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

                                     Twitter: @tpgoebel


Frank Schneider


Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. He has vast experience in the world of AI & CX.

Twitter: @speakeasy_ai


Shai Berger


As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Twitter: @shaiberger