There is no doubt that artificial intelligence (AI) and natural language processing (NLP) technologies will play an important role within the customer service industry in the years and decades ahead. Watch the discussion as our expert panellists peek behind the curtain and demystify both AI and NLP.
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Who should watch:
Vice President Product Marketing
Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.
Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. He has vast experience in the world of AI & CX.
As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.