Call-Back Solutions for the Call Center

Best Practices for Improving Call Center Performance

On-Demand Webinar

Watch this informative webinar!
  1. In accordance with the Fonolo Privacy Policy, you must check the box to demonstrate express consent.

Best Practices for Improving Call Center Performance

Improving call center performance has always been an area of importance for credit unions. However, as the service industry grows with new technologies, it’s critical for professionals to see beyond the horizon.


In this one hour webinar you’ll learn how call-backs can improve contact center metrics and drive these results:

  • Lowering abandonment rate
  • Reaching a younger generation
  • Dealing with spikes in call volume

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience




Shai BergerShai Berger, Co-Founder and CEO, Fonolo



As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.



Mark EdelmanMark Edelman, Vice President Digital Member Services at Stanford Federal Credit Union


Stanford Credit UnionMark has over 20 years of contact center and operations management experience in the financial services sector.