Improving call center performance has always been an area of importance for credit unions. However, as the service industry grows with new technologies, it’s critical for professionals to see beyond the horizon.
In this one hour webinar you’ll learn how call-backs can improve contact center metrics and drive these results:
Who should watch:
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
Mark Edelman, Vice President Digital Member Services at Stanford Federal Credit Union
Mark has over 20 years of contact center and operations management experience in the financial services sector.