Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to enhance its customer service offering.
Callers can now reach Sirius agents with one click – no phone menus, no waiting on hold. You can try it for yourself here. What’s most remarkable is that Fonolo’s cloud-based approach means that Sirius deployed these enhanced calling features without making any changes to their call center infrastructure. This is a glimpse into the future of the call center experience!
The full press release is here.