Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to enhance its customer service offering.
Callers can now reach Sirius agents with one click – no phone menus, no waiting on hold. You can try it for yourself on the Sirius website. What’s most remarkable is that Fonolo’s cloud-based approach means that Sirius deployed these enhanced calling features without making any changes to their call center infrastructure. This is a glimpse into the future of the call center experience!
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.