Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to enhance its customer service offering.
Callers can now reach Sirius agents with one click – no phone menus, no waiting on hold. You can try it for yourself on the Sirius website. What’s most remarkable is that Fonolo’s cloud-based approach means that Sirius deployed these enhanced calling features without making any changes to their call center infrastructure. This is a glimpse into the future of the call center experience!
Contact Center Trends: Industry Predictions for 2022
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.