IVR aggravation continues to spawn clever hacks

Call Center

People hate phone menus. It’s as simple as that. That frustration spawned the ever-popular GetHuman.com site many years ago. (And it’s many modern copycats.)

Here’s another angle:

VoIP-News had a great article called “50-Plus Hacks and Tips to Get to a Real Person at Any Corporation”.

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Contact Center Trends: Industry Predictions for 2022

This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.

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