Fonolo has always received a tremendous amount of interest from banks, insurance companies and other financial industries. (I think my first phone call on my first day at Fonolo was to a bank.) There are several reasons why this is the case.
Expensive agents means reductions in handle time are golden
Companies in the financial sector place extremely high demands on their call center. The complicated and sensitive nature of the calls handled requires an agent who is highly trained and experienced. This, in turn, leads to a high cost-per-call. At the same time, customer relationships are long-lasting, meaning that sacrificing caller satisfaction in the short term is not an option.
This creates a tough challenge: How do you decrease the cost-per-call, while improving the customer experience? Banking, insurance and credit card companies have discovered that Fonolo is the perfect solution to this exact challenge.
For more on this, check out our tipsheet for the Financial Industry. You can download it here (form fill-in required).