Case Study: Major Mobile Carrier Reduces Cost Per Call By 14%

Call Center

We are excited to have just released a case study of a major Australian mobile carrier. Fonolo allowed their web callers to connect directly to the right call center agent without navigating phone menus or waiting on hold, creating a less frustrating experience. Highlights of the study include:

1. $680,500 in annual cost savings
2. 13% reduction in average handle time (AHT)
3. 14% reduction in cost per call (CPC)
3. 79,200 misnavigated calls avoided

Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services, improving customer satisfaction and lowering call center costs.

Fonolo Resource cover image

Contact Center Trends: Industry Predictions for 2022

This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.

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