Minimal Training With Optimal Call Center Results

Call Center

Q: If we deploy Fonolo, how much training will our call center agents need? Mike B.

A: Hi Mike, believe it or not, the answer is zero training.  When a company deploys Fonolo, the widget is accessed through the web or smartphone. The cloud-based technology requires no set up or integration and works seamlessly with existing technology.

Implementing Fonolo’s “Hold for Me” feature would require very little training that educates agents on how to accept and personalize the call from the customer. This process allows agents to focus on solving customer problems instead of handling irate calls stemming from long hold times.

– Shai

Feel free to send in your questions to shai@fonolo.com.
Fonolo Resource cover image

Trend Alert! Contact Center Industry Predictions for 2023

This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.

Download Now

Trend Alert! Contact Center Industry Predictions for 2023

Contact Center Trends 2023
Download Now
Fonolo Resource cover image

Trend Alert! Contact Center Industry Predictions for 2023

Download Now

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close