Most organizations are taking social media seriously and have placed it at the top of their priority list. It’s one thing to recognize the challenges but finding solutions has left many executives scratching their heads and asking themselves, “How can my contact center provide proactive and effective social media customer support?”
Topic: 5 Social Media Best Practices Every Customer Service Executive Should Know
Date: Thursday, May 17th at 2:00pm ET
Presenter: Shai Berger, CEO, Fonolo
Who Should Attend:
- VP’s & Directors of Contact Centers, Customer Service, Web/Social Media Strategy
Topics Covered Include:
- Social interaction channels your customers prefer most
- Identify and measure social key performance indicators
- A look into the profile and characteristics of today’s social customs
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.