TMC Interviews Fonolo’s CEO on Smartphone-based Customer Service

Call Center

 

TMC is celebrating their 30-year anniversary of their Customer Interaction Solutions magazine and their Executive Editor, Paula Bernier, interviewed Fonolo’s CEO, Shai Berger, to discuss the biggest developments related to customer interaction. It’s an exceptionally well-written article that touches on major opportunities available to the customer service space. When opportunity comes knocking on your door (or dials your call center), what are you inclined to do?

Read the full interview here.

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This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.

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Trend Alert! Contact Center Industry Predictions for 2023

Contact Center Trends 2023
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Fonolo Resource cover image

Trend Alert! Contact Center Industry Predictions for 2023

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