This afternoon at 2pm ET, Fonolo will be hosting a free webinar on 3 Ways Smartphones Will Change Call Centers Forever. With only a handful of ‘seats’ available, you don’t want to miss this highly anticipated event.
Is your call center smart phone ready? If not, join us this afternoon …
You’ll learn how call centers have adapted to smartphones by:
- Replacing hold time with an intelligent call-back
- Enhancing the IVR with a visual interface
- Asking the right pre-call questions for faster call resolution
Consumers have embraced these changes because it eliminates common frustrates associated with the call center experience. Companies who have a pulse on what their customer wants are also welcoming these changes because in addition to improving the customer experience, they’re able to lower handle times and thus lower costs.
We will look at how some companies have:
- Adapted to their smartphone app and mobile site.
- Integrated the smartphone into their call center.
- Determined what kind of ROI to expect.