Social media has added a new sense of urgency to this problem. Consumers are social sharing real time complaints that will ultimately drag down your brand’s reputation.
Watch this on-demand webinar and learn why the best way to eliminate hold-times is to offer a call-back.
We’ll Talk About:
- What companies are doing right now to address this issue.
- How the smartphone makes it easier to fix the problem of hold-times.
- What major vendors are offering today (Avaya, Genesys, InIn, Cisco).
- Why companies are flocking to Fonolo’s cloud-based solution.
Who Should Attend:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media