Putting callers on hold is a lose-lose proposition. With every minute spent on hold, your customer gets more frustrated while your call center wastes money keeping that phone line open.
Social media has added a new sense of urgency to this problem. Consumers are social sharing real time complaints that will ultimately drag down your brand’s reputation.
Discover the Contact Center Trends That Matter in 2024
Dig into industry trends and discover the changes that matter to your business in the year ahead.