I’d like to believe most companies understand the importance of social media and its impact on customer loyalty. Social media, when used properly, enables companies to service customers (in real time), share information and seek out quality content from industry experts. Whether you’re maintaining your social media initiatives or in the information gathering stage, it’s easy to get lost in the ‘noise’ of Twitter.
Having a steady stream of information at your fingertips is easy (and convenient).
I thought it would be helpful to put a face (or icon) to Fonolo’s Top 20 Tweeters to follow. We appreciate and value the quality info they crank out, expertise shared and the reciprocated gesture when we have new content.
If you value the content from an individual or organization on Twitter, make a point to show appreciation by retweeting and simply saying ‘hi’ or ‘thanks’ – it is ‘social’ media, right?
Top 20 Tweeters
(in alphabetical order)
Web: Annette Franz
“Customer Experience Transformist and Chair of the Customer Experience Professionals Association (CXPA.org)”
“Best-selling author of 4 books on Customer Experience. Founder & CEO, Beyond Philosophy, world pioneers in Customer Experience. Family man and Luton Town FC fan.”
“The global thought leader in customer-centric business management.”
“Senior Writer for ReadWrite.com. Former chef. Like mobile, baseball and adventures.”
“Technology Research, Tech News, Product Reviews & Analysis.”
“Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.”
“Gartner is the leading global provider of independent and objective technology related research and advice.”
“Shep Hyken, speaker and New York Times bestselling business author – Helping companies deliver great customer service and AMAZING customer experiences!”
“Customer experience evangelist & crazy-busy traveler! Focused on making services & systems easier for people. And I share fun travel stories!”
“The People-Skills Coach™. Speaker, Trainer. Customer Service, Teamwork, Leading Change. MA Org. Psychology. Blog“
“I love to help ContactCenter & Retail Service clients integrate People/Process/Technology for best Customer Experience & Business success.”
“Canada’s leading technology news site, events calendar, and job board.”
“B2B Marketing Strategist & Corporate Storyteller. Techvibes.com Contributor & Canada 3.0 Correspondent. I write about Canadian SMEs and digital media trends.”
“Journalist, husband, dad, customer experience advocate, analytics & marketing enthusiast.”
Free Whitepaper: 6 Steps to the Ultimate Social Contact Center
As more organizations introduce social media into their contact center strategy, customer service executives are asking themselves: “What steps must I take to overcome the challenges of providing effective social customer support?”
Download this free whitepaper and follow the six best practices outlined to build an amazing social contact center.
You will discover:
- How to identify social media goals and metrics
- The characterstics of the social customer
- Social etiquette standards to follow
- And three more important best practices
- Five Ways to Use Twitter for Marketing That You Might Not Know About
- 20 Benefits of using Twitter for Business
Video: How to Use Social Media to Generate Leads via HubSpot