Calling for a New Perspective
Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.
Join us on December 6th at 2pm ET.
This webinar is now available to watch on demand.
We’ll dive into problems and solutions related to:
- Brand Perception
- Customer Loyalty
- Employee Productivity
Who Should Attend:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
Webinar on demand: 3 Ways to Reboot Your Call Center
Fonolo’s BEST webinar ever! With a steady stream of questions for Kent McInall, Director Service Activation Assurance at Allstream, he shared how Allstream is winning in the areas of brand perception, customer loyalty & employee productivity.
Here’s a quote from Kent …
“We have deployed this [Fonolo] to our field technicians. We are increasing the number of several field organizations within Allstream. We’ve deployed it [Fonolo] to our largest one [organization], there are several satellite field organizations that we deal with that we’re deploying it [Fonolo] to as well. We’ve got full support from the organization, people want to integrate with our services assurance team based on the ease of doing business with us and this is a critical tool we put in front of our peers within Allstream to say we are easy to do business with, here is how to reach us and here is how to interact with us.”
Curious to find out exactly how Allstream is winning in the areas of brand perception, customer loyalty and employee productivity? Watch the webinar – most of the questions were for Kent who wasted no time in providing in depth answers.