What is a Google Hangout?

With the realm of social media options, chat platforms, online meetings, and more – we’ve yet to see something as intuitive and interactive as a Google Hangout.

Google+ Hangouts is a free video chat service.  In addition to one-on-one chats, it also focuses on “face-to-face-to-face” group interactions where speakers have the ability to “Hangout on Air”, and publish a live video broadcast online.

There are two ways you can participate in a Hangout:

  1. Speaker – Initiate the conversation and invite people to watch as you engage in a live stream within your group.
  2. Viewer – Watch a live hangout on air (#HOA) by visiting a predetermined web page.

Watching a LIVE hangout will direct viewers to one of three destinations – Google+ Profile, YouTube channel or a website.  For example, Fonolo is hosting a Hangout titled, “What does 2013 hold for the call center and customer service industry?” – this will be streaming live from our YouTube Channel.

Encourage your invitees to:

  1. Subscribe to your channel.
  2. Book their calendars – in our case, November 29th @2pm ET
  3. Prepare questions and post to your customized hashtag #cctrtrends

Video:  Here’s are great video related to on-air broadcasting.

Infographic: This interesting infographic, ‘The Alive Web’, outlines the dynamics between Facebook chat and Google Hangout.


2013 Call Center Trends: A Live Google Hangout with Top Industry Analysts

Topic: “What does 2013 hold for the call center and customer service industry?”

Date: November 29th

Time: 2:00 pm ET

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More about this hangout:

We’ve secured notable industry analysts, Dave Michels, Jon Arnold, and Dan Miller to be a part of this event. They will be prepared to cover the following hot topics:

  • Visual IVR
  • Virtual Queuing
  • Cloud-Based Call Centers
  • The Role of Social Media
  • The Impact of Mobile

Get a head start and jump into the conversation. Post your questions to #cctrtrends!