With the realm of social media options, chat platforms, online meetings, and more – we’ve yet to see something as intuitive and interactive as a Google Hangout.
Google+ Hangouts is a free video chat service. In addition to one-on-one chats, it also focuses on “face-to-face-to-face” group interactions where speakers have the ability to “Hangout on Air”, and publish a live video broadcast online.
There are two ways you can participate in a Hangout:
- Speaker – Initiate the conversation and invite people to watch as you engage in a live stream within your group.
- Viewer – Watch a live hangout on air (#HOA) by visiting a predetermined web page.
Watching a LIVE hangout will direct viewers to one of three destinations – Google+ Profile, YouTube channel or a website. For example, Fonolo is hosting a Hangout titled, “What does 2013 hold for the call center and customer service industry?” – this will be streaming live from our YouTube Channel.
Encourage your invitees to:
- Subscribe to your channel.
- Book their calendars – in our case, November 29th @2pm ET
- Prepare questions and post to your customized hashtag #cctrtrends
Video: Here’s are great video related to on-air broadcasting.
Infographic: This interesting infographic, ‘The Alive Web’, outlines the dynamics between Facebook chat and Google Hangout.
2013 Call Center Trends: A Live Google Hangout with Top Industry Analysts
Topic: “What does 2013 hold for the call center and customer service industry?”
Date: November 29th
Time: 2:00 pm ET
More about this hangout:
- Visual IVR
- Virtual Queuing
- Cloud-Based Call Centers
- The Role of Social Media
- The Impact of Mobile
Get a head start and jump into the conversation. Post your questions to #cctrtrends!