59% of Americans Would Try a New Brand for a Better Service Experience

Call Center

Providing a better customer service experienceIt’s no surprise that customers will ditch a company when their service is not up to par. Yet, ‘three in ten (29%) consumers think that ‘businesses’ attitudes towards customer service have not changed’. Today, positive experiences are even more crucial. Through social media channels, disgruntled customers have immediate access to spread the word about poor service.

How can you provide better support experiences? Understanding the trends that are affecting your call center is a great place to start. Decision makers strive to spend time and resources in the right place. It’s vital that your business strategies have a positive effect on customer care, customer loyalty and business processes.

William Davidow said it best,

The longer you wait, the harder it is to provide outstanding customer service.

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The State of the Contact Center 2020

We asked hundreds of executives and influencers how they thought COVID-19 changed contact centers in 2020. Download our free report now to see what they said.

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