Many trends will dominate the call center industry, each one having a direct effect on consumer experience and employee productivity. For this reason, it’s critical that service leaders understand these trends to better prepare for business success.
Not sure where to start and what will have the biggest impact on your call center? Being able to cherry pick the right options for your company and callers will significantly make this process less intimidating. In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers.
Now Available On-Demand:
We talk about:
- Cloud-Based Call Centers: The winds of change will blow the cloud to a higher level
- The Impact of Social Media: Gone are the days when the phone was your only worry
- The Role of Mobility: Meeting the demands of future consumers
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
Click here to watch the video.