eBook: 25 Social Media Statistics for the Call Center

Call Center

25 Social Media Statistics for the Call Center

Social media allows you to connect, engage and interact with customers like never before. It’s clear that this new channel is not just a marketing tool, but one for customer service as well. However, many companies have yet to realize the importance of social media in the area of customer service.

A report by J.D. Power and Associates analyzed 100 companies across industries and 23,000 consumer responses. It concluded that “positive interactions between companies and consumers via social channels improved overall perception of a company and that this perception was correlated with increased likelihood of purchase”. Ultimately, organizations need to engage with customers through this emerging channel so that they can ramp up their focus on the customer experience and maintain consumer loyalty.

With all the reports and whitepapers circulating the Internet we thought it would be helpful to compile a list of the most important facts from our favourite and highly credible resources – AberdeenCFI GroupGartnerNielsenZendeskHubspot and more. This eBook covers 25 powerful social media statistics for your call center to consider.

 

Read the free ebook here;

Fonolo Resource cover image

Discover the Contact Center Trends That Matter in 2024

Dig into industry trends and discover the changes that matter to your business in the year ahead.

Read it Now

Discover the Contact Center Trends That Matter in 2024

Contact Center Trends 2024
Read it Now
Fonolo Resource cover image

Discover the Contact Center Trends That Matter in 2024

Read it Now

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close