Fonolo is thrilled to be hosting today’s Google Hangout on Social Customer Service. The marketing industry quickly embraced social media as a new channel and extension of their digital platforms. Now, more and more organizations are recognizing the benefits of adopting social networks as a support tool for their service teams. Ultimately, consumers and company representatives are flocking to social media before the sale, to enhance marketing initiatives, and after the sale, to create the well-rounded brand experience.
However, 56% of customers’ tweets are being ignored! Clearly there’s still much to be learned about using social networks as a service channel. Fonolo reached out to social media savvy experts and invited them to participate in a live discussion.
What’s Next? To dive into this conversation, watch the on-demand version.
We’ll chat about:
- Is social customer service right for your organization?
- How to maintain a consistent customer experience across all channels
- How to strategize for, and implement, social activities
- Plus so much more!
Shoot the breeze with us, drop in with some feedback or just say hello. We’ll be watching your questions at #socialcustserv – see you there!
Sr. Manager, Global Social Media and Community Strategy, Dell
VP of Product Marketing, Zendesk
Account Executive, Digital Media, Cohn & Wolfe
Owner, Corwin-Rey Insurance Agency