Hangout with Genesys, Voxeo, and More Today – 2:00 PM EDT

Customer Service

Google Hangout Multi-Channel Customer ServiceEmail, web self-service, chat, and other online channels now account for more than 30% of all customer service requests – so what does that mean for the call center? Fonolo is thrilled to be hosting today’s Google Hangout on the future of multi-channel customer service.

Watch the conversation unfold as we hear from this amazing panel of contact center industry experts. You’ll learn about stats, trends and tools affecting multichannel customer service! Plus gain answers to the questions lurking in your minds:

  • What is the long-term destiny of social media for the contact center?
  • Why are so few mobile apps smart about customer service?
  • Where does the voice channel come into play?

 

Fonolo Resource cover image

[FREE WEBINAR] Learn why your credit union is struggling to get new members.

Join Fonolo the Linn Area Credit Union, and the NCUCC for an exclusive webinar that will help you take the brakes off your credit union's growth.

Register Now