Hangout with Genesys, Voxeo, and More Today – 2:00 PM EDT

Google Hangout Multi-Channel Customer ServiceEmail, web self-service, chat, and other online channels now account for more than 30% of all customer service requests – so what does that mean for the call center? Fonolo is thrilled to be hosting today’s Google Hangout on the future of multi-channel customer service.

Watch the conversation unfold as we hear from this amazing panel of contact center industry experts. You’ll learn about stats, trends and tools affecting multi-channel customer service! Plus gain answers to the questions lurking in your minds:

  • What is the long-term destiny of social media for the contact center?
  • Why are so few mobile apps smart about customer service?
  • Where does the voice channel come into play?

It’s clear that we live in a multi-channel world with 52% of consumers using three to four channels when seeking customer service. Don’t miss out on the opportunity to learn how your call center can provide an exceptional service experience.

Tweet your comments and questions @Fonolo with #multichannel or comment on our live conversation streaming from YouTube today at 2:00 PM EDT.

The Future of Multi-Channel Customer Service

We discuss:

  • The impact of mobility
  • The role of the voice channel
  • The effects of social media
  • Plus so much more!

Watch Now

The Panelists:

Ethan Francis



Ethan Francis

Global Director Mobility, Genesys

Twitter: @jEthanFrancis


Tobias Goebel


VoxeoTobias Goebel

Director of Mobile Strategy, Voxeo

Twitter: @tpgoebel


Andrew Maher


ServicePleaseAndrew Maher

Owner, ServicePlease

Twitter: @serviceplease20


Daniel Hong

Daniel Hong

Senior Director, Product Marketing Strategy, [24]7

Twitter: @D_Hong


Shai Berger

Shai Berger

President, Fonolo

Twitter: @shaiberger